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Amberly Miller

Amberly Miller

Director of UX Research, Prudential Financial · Brand-side

Topics Amberly shaped

Researcher craft & identity, Insights function & business, AI & technology, Methods, methodology & rigor, Industry, profession & meta

Episodes

What Amberly said — indexed claims

  • Empathy applies as much to stakeholders receiving an insight as to the customers being researched; an insight may quietly mean a project or a team is being shut down, and the messenger should account for that. — Ep. 37 · 06:55 · cl-amberly-004
  • Scaling research across an enterprise is as much a mindset shift as a mechanics problem; the binding constraint is convincing teams that research is something they are allowed to do, not just something done to them by specialists. — Ep. 37 · 16:00 · cl-amberly-010
  • Researchers should be embedded directly in product and design teams (the Atlassian Triad model); when product, design, and research share full context at every stage, the team is faster, less siloed, and the table is bigger. — Ep. 37 · 36:09 · cl-amberly-022

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