Dr. Jeff Dahms
Director of Customer Experience Research and Insights, Physicians Mutual · Brand-side
Topics Dr. shaped
Insights function & business, AI & technology, Researcher craft & identity, Methods, methodology & rigor, Industry, profession & meta
Episodes
- Skeptic to Advocate: Dr Jeff Dahms on How Physicians Mutual Transformed CX — Ep. 10 · May 27, 2025
What Dr. said — indexed claims
- Insights leaders should explicitly invite negative feedback at the start of every readout — courage to ask 'tell me why this was worthless' is what separates support functions that earn trust from those that don't. — Ep. 10 · 26:21 ·
cl-jeff-dahms-016
Connected across the corpus
- Steve Olenski (CMO Whisperer Advisory) — 3 cross-references
- Ashley Hopkins (Resident (Nectar, DreamCloud)) — 1 cross-reference
- Bill Salokar (Gazelle Global) — 1 cross-reference
- Elle Park (Arcutis Biotherapeutics) — 1 cross-reference
- J. Walker Smith (Kantar) — 1 cross-reference
- Sasha Mitts — 1 cross-reference
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