Sarah Kling
Senior UX Researcher & Global Insights Lead, Amazon (Devices) · Brand-side
Topics Sarah shaped
Episodes
- Why your research needs a “thinking cave” with Sarah Kling — Ep. 69 · Jul 28, 2026
What Sarah said — indexed claims
- Insights need deliberate breathing room — a 'thinking cave' — between receiving AI-generated output and delivering human interpretation; without that space to sit with findings, reread them, and let them settle, the insights get flattened into whatever the AI produced rather than being elevated by human judgment. — Ep. 69
- The irreplaceable human contribution in an AI-augmented research workflow is interpretation — AI can surface patterns and themes, but only a researcher who understands the product context, the business strategy, and the users' lived experience can say what those patterns actually mean and what the business should do about them. — Ep. 69
- Data privacy is a non-negotiable constraint in AI adoption for research — researchers cannot trade participant trust and data protection for the efficiency gains AI offers; any AI tool used in research must meet the same privacy standards as the research itself, especially when handling PII or sensitive behavioral data. — Ep. 69
Connected across the corpus
- Andrew Embry (Eli Lilly and Company) — 2 cross-references
- Aarti Bhaskaran (Snap Inc.) — 1 cross-reference
- Byron Reeves (Stanford University) — 1 cross-reference
- Charlie Grossman (CG Research & Consulting) — 1 cross-reference
- Dave Ritter (Walmart) — 1 cross-reference
- Sarah Montgomery (The Coca-Cola Company) — 1 cross-reference
- Steve Markenson (FMI — the Food Industry Association) — 1 cross-reference
- Tanya Pinto (Microsoft) — 1 cross-reference
- Tom Rich (Thomas M. Rich & Associates) — 1 cross-reference
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